Hasil penelitian menunjukkan bahwa peserta didik puas dengan pengalaman belajar mereka karena mereka memiliki kesempatan untuk memilih sendiri materi yang mereka anggap sesuai dengan tingkat keahlian dan minat mereka. Tiga puluh mahasiswa program S1 telah berpartisipasi dalam penelitian ini selama 14 minggu. Data diperoleh melalui penggunaan kuesioner dan jurnal mingguan extensive listening, yang bertujuan untuk memeriksa pengalaman belajar siswa serta pandangan mereka dalam menggunakan situs web tersebut. Penelitian ini menyajikan bagaimana situs web VOA Learning English diintegrasikan ke dalam sebuah kelas Bahasa Inggris sebagai kegiatan menyimak di luar kelas. MENGINTEGRASIKAN VOA LEARNING ENGLISH KE DALAM PEMBELAJARAN DI KELASĪbstrak: Extensive listening sangat penting dalam pengembangan bahasa, terutama ketika paparan siswa terhadap bahasa target tidak memadai. Keywords: Extensive listening, VOA Learning English, Listening journal Although the students did not enjoy writing the weekly journal assigned after extensive listening, they discovered that learning from VOA Learning English is convenient and useful in enriching their vocabularies and widening their knowledge of the world. Results indicated that learners were satisfied with their learning experience as they had the chance to select materials that they found suitable and appropriate to their proficiency level and interests.
Thirty undergraduate students participated in this study for 14 weeks. Data were collected through questionnaires and learners' extensive listening journal weekly entries, seeking to examine students’ learning experiences and views on experiencing the website. This study presents how VOA Learning English website is integrated into an English listening classroom as a listening activity outside the class. But we have also devised a shortened list, based on commonly used abbreviations that you should seriously consider implementing in your call centre.INTEGRATING VOA LEARNING ENGLISH INTO AN ENGLISH LISTENING CLASSROOMĪbstract: Extensive listening is crucial for language development, especially when students’ exposure to the target language is not adequate.
#Itrace acronym download
We have compiled a list of 541 of contact centre abbreviations, which is available to download in Excel format. Another would be RCVD = Received, which highlights how you can instead simply remove the vowels from any given word or phrase.Īcronyms, including CTI = Customer Telephoned In, are also useful to shorten phrases by initialising them, as well as short codes such as ~ = approximately, which replace their word equivalents.
#Itrace acronym code
These abbreviations include acronyms, short code and shorthand replacements for commonly used words and phrases in the call centre.įor example, CUST = Customer would make an ideal shorthand replacement as you have reduced the length of the word. It can be a great method to help your advisors to shorten wrap time, which is an important time period for call centre advisors to complete after-call work (ACW).ĪCW includes duties such as updating the contact centre system with the previous caller’s resolution, reporting their next steps and ordering any relevant notes and details.įor more call centre terms, have a look at Contact Centre Jargon and Terminologies.
Here is a list of abbreviations that can be used for speed-typing notes into the customer system.
0 kommentar(er)
